Only the following terms of warranty shall apply, effective 01.03.2025.
These shall replace the terms of warranty shown in the operating instructions.
Manufacturer's warranty from STEINEL Tools GmbH, Dieselstrasse 80-84, 33442 Herzebrock-Clarholz, Germany
All STEINEL products meet the highest quality standards. For this reason, we, as manufacturer, are pleased to give you, as initial purchaser of the newly manufactured Steinel product, a warranty under the following conditions: the warranty covers the absence of deficiencies which are proven to be the result of a material defect or fault in manufacturing and which are reported to us immediately after detection and within the warranty period. The warranty shall only apply to STEINEL Professional products purchased and used in the United Kingdom. If you sell the product or pass it on to someone else, the warranty will not be transferred to the new owner.
Our warranty cover for consumers
The provisions below apply to consumers. A consumer is any natural person who, on entering into the purchase transaction, neither acts in exercising their commercial nor their self-employed activity. We can opt for warranty cover in the form of repair, which will be provided free of charge, or replacement, which will be provided free of charge (if applicable, in the form of a successor model of the same or higher quality). The warranty period for the STEINEL Professional product you have purchased is 1 year from the date on which the product was purchased. Any components repaired or replaced by us will be covered by this warranty for the remaining warranty period. We shall bear the shipping costs but not the transport risks involved in return shipment.
Our warranty cover for entrepreneurs
The provisions below apply to entrepreneurs. Entrepreneur is a natural or legal person or partnership with legal personality who or which, on entering into the purchase transaction, acts in exercising their or its commercial or self-employed activity. We have the option of providing warranty cover by rectifying deficiencies free of charge, replacing a product free of charge (if applicable, in the form of a successor model of the same or higher quality) or by issuing a credit note.
The warranty period for the STEINEL Professional product you have purchased is 1 year from the date on which the product was purchased.
Any components repaired or replaced by us will be covered by this warranty for the remaining warranty period. Within the scope of warranty cover, we shall not bear your expenses accruing from subsequent fulfillment nor shall we bear your expenses for removing the defective product and installing a replacement product.
Statutory rights accruing from defects, gratuitousness
The warranty cover described here shall be applicable in addition to the statutory rights of warranty – including special consumer protection provisions – and shall not restrict or replace them. Exercising your statutory rights in the event of defects is gratuitous.
Exemptions from the warranty
This warranty shall not cover:
• any wear resulting from use or any other natural wear of product parts or any deficiencies in the STEINEL product that are attributable to wear caused by use or other natural wear,
• any improper or non-intended use of the product or any failure to observe the operating instructions,
• any unauthorised additions, alterations or other modifications to the product or any deficiencies attributable to the use of accessory, supplementary or replacement parts which are not genuine STEINEL parts,
• any maintenance or care of products that is not carried out in accordance with the operating instructions,
• any assembly or installation that is not in accordance with STEINEL’s installation instructions,
• any damage or loss occurring in transit.
Application of German law
The warranty shall be governed by German law excluding the United Nations Convention concerning the International Sale of Goods (CISG). For consumers, mandatory consumer protection provisions of the country in which you have your habitual abode shall remain unaffected.
Making claims
If you wish to make a warranty claim, please send the product along with the original receipt of purchase, which must show the date of purchase and product designation, either to your specialist retailer or directly to us, Adress see below. For this reason, we recommend that you keep your receipt of purchase in a safe place until the warranty period expires.
If you have any queries concerning the conditions of warranty, please feel free to call us on +49 5245 448 188 or email us at service@steinel.de. We shall be pleased to provide any assistance you may need.
